Refund & Cancellation Policy

1. Overview

Our commitment: We want you to be completely satisfied with Zarvo OS. If the platform does not meet your needs, we offer a straightforward refund process outlined below. All payments are processed by Razorpay and governed by their payment gateway terms in addition to this policy.

This Refund & Cancellation Policy applies to all subscription payments and fees collected by Zarvo OS ("we", "us", or "the Company") for access to the Zarvo OS restaurant management platform at zarvo.app.

By subscribing to any Zarvo OS plan, you agree to the terms of this policy.

2. Refund Eligibility

Payment Type	Refundable?	Condition
Monthly subscription (Starter / Growth / Pro)	✓ Yes	Within 48 hours of payment date
Monthly subscription (after 48 hours)	⚖ Case-by-case	Contact support with reason; evaluated within 3 business days
Annual subscription (if offered)	✓ Partial	Pro-rated refund for unused months, within 7 days of payment
₹2 workspace activation fee	✕ No	Non-refundable — covers payment verification & setup cost
Duplicate payment (charged twice)	✓ Full refund	Automatically initiated within 2 business days upon detection
Failed transaction (amount deducted)	✓ Full refund	Auto-reversed by Razorpay within 5–7 business days

Grounds for Refund

Refund requests may be considered for the following reasons:

Platform was unavailable or non-functional for an extended period (more than 24 consecutive hours) due to issues on our side
Features described on our website were not accessible on your subscribed plan
Duplicate or accidental payment
Technical error resulting in incorrect charge amount
Dissatisfaction with the service within the 48-hour window

3. Non-Refundable Items

Please note: The following are strictly non-refundable regardless of circumstances.

₹2 workspace activation fee — This nominal fee covers payment gateway verification and workspace initialization. It is not part of your subscription and is non-refundable.
Subscription payments older than 30 days — Refund requests will not be accepted after 30 days from the payment date.
Subscriptions cancelled mid-cycle — If you cancel after the 48-hour refund window, you retain access until the end of the current billing period but are not entitled to a pro-rated refund for the remaining days.
Add-on or one-time feature charges (if applicable) — These are non-refundable once the feature has been accessed or activated.
Accounts terminated for policy violations — No refund will be issued for accounts suspended or terminated due to violation of our Terms of Service.

4. How to Request a Refund

To request a refund, follow these steps:

1

Email Our Support Team

Send an email to zaarvo.os@gmail.com with the subject line "Refund Request — [Your Store Name]"

2

Include Required Information

Your registered email address, Razorpay payment ID (found in your payment confirmation email), the amount charged, and reason for the refund request.

3

Wait for Review

Our team will review your request within 2 business days and respond with an approval or rejection with reasoning.

4

Refund Credited

Approved refunds are processed via Razorpay and credited to your original payment method within 5–7 business days.

You can also call us at +91 9100876146 (Monday–Saturday, 9AM–6PM IST) to initiate a refund request verbally, which must be followed by an email confirmation.

5. Subscription Cancellation

How to Cancel

You may cancel your Zarvo OS subscription at any time by:

Going to Dashboard → Settings → Subscription and clicking "Cancel Subscription"
Emailing us at zaarvo.os@gmail.com with subject "Cancel Subscription"
Calling our support line at +91 9100876146

What Happens After Cancellation

Your subscription will remain active until the end of the current billing period
You will not be charged for the next billing cycle
Your store data will be retained for 30 days after the subscription ends, during which you can request a data export
After 30 days, all data associated with your account will be permanently deleted

Reactivation

You may reactivate your subscription at any time before data deletion. If you reactivate within the 30-day retention window, all your previous store data (products, orders, settings) will be restored.

6. Refund Processing

All refunds are processed through Razorpay, our payment gateway partner. Once we approve your refund request:

UPI payments: Refunded within 2–5 business days
Debit/Credit card payments: Refunded within 5–7 business days
Net banking: Refunded within 3–5 business days
Wallets (Paytm, PhonePe etc.): Refunded within 1–3 business days

Zarvo OS does not control bank processing times. If you have not received your refund within the above timeframes, please contact your bank or Razorpay support along with your Razorpay Payment ID.

Refund confirmation: You will receive an email confirmation from Razorpay once the refund has been initiated. Please check your spam folder if you do not receive it within 24 hours of approval.

7. Disputes & Chargebacks

If you believe you have been incorrectly charged, please contact us before initiating a chargeback with your bank. Unauthorized chargebacks may result in your account being suspended.

We are committed to resolving all disputes fairly and promptly. Most payment issues are resolved within 3 business days when you contact our support team directly.

For unresolved disputes, you may escalate to Razorpay's dispute resolution team at razorpay.com/support.

This policy is governed by the laws of India. Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

8. Contact Us

For all refund and cancellation queries:

Email: zaarvo.os@gmail.com
Phone: +91 9100876146
Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST
Address: H.No 1-1, Green Park Colony, Kalwakurthy, 509324, Telangana, India

We aim to respond to all refund requests within 1 business day.